Frequently Asked Questions
Everything you need to know about shopping with Charms Official.
What materials are used in Charms Official jewelry?
We use high-quality materials including 925 sterling silver, 18k gold plating, and ethically sourced gemstones to ensure durability and a premium finish for all our pieces.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How should I care for my jewelry?
To maintain the shine of your charms, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the Charms Official pouch provided.
Do you offer a warranty on your products?
Yes, all Charms Official products come with a 6-month limited warranty that covers manufacturing defects. This does not cover accidental damage or normal wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.