Returns & Exchanges

At Charms Official, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Simply follow our streamlined process to ensure your refund or exchange is processed quickly and efficiently.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unworn garments with all original tags attached into the shipping mailer to prevent damage during transit.

• 3.
  Attach the Label

  Download and print your prepaid return shipping label from the portal and affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking number until your refund is confirmed via email.